Refund policy

You are always welcome to return your order by the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 14 days of receiving a product ordered. Please note, a return shipping fee will be charged 5 euros for the return shipping in Bulgaria and 15 Euros for rest of the world) Please remember to keep your tracking number until we have confirmed the return.
Package your return securely with original packaging.
Attach the return label. Make sure you’ve removed the original package label. Return your package at the same Servicepoint where you collected your order. 
All returns have to be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces.
All pieces must be returned in their original condition, with all tags attached. Worn or damaged pieces will not be accepted for return, unless you have contacted us separately with a specific claim and we have accepted.
When shipping your return, make sure the parcel is securely sealed, to avoid any damage.
The return fee will be deducted from your refund.
When your package reaches our warehouse, expect your refund within 3-5 business days.

For any necessary information, please contact us at contact@thealliee.com